3.1  Use of Your Information

• We collect summary data on usage and user interactions for analysis and service improvement. Much of these do not have personally identifiable information. However, where such personally identifiable data is collected, we follow the controls as outlined herein.
• We limit the use of Personal Information to only that for which we have been given permission and deemed as necessary to deliver the services you need, or as we might be required or permitted for legal compliance or other lawful purposes such as delivering, improving, updating, and enhancing services we provide to you.
• We collect information relating to your use and/or interactions with our services. We use this information to:

1. Improve and optimize the operation and performance of our services (again, including our Website)
2. Diagnose problems with and identify any security risks, errors, or needed enhancements to services
3. Detect and prevent fraud and abuse of our services and systems
4. Collect aggregate statistics about use of the services; or
5. Understand and analyse how you use our services and what services are most relevant to you.

4.1  Sharing with Third Parties

• We may share your Personal Information with trusted affiliate companies with whom we have partnered and integrated with to allow seamless service delivery.
• Trusted third-party service providers are necessary for them to perform specialized services on our behalf, such as:

1. Processing credit card payments
2. Performing analysis of our services and customers demographics
3. Communicating with you, such as by email or SMS delivery
4. Customer relationship management.
5. Conducting surveys

• We only share your Personal Information as necessary for any third-party to provide the services as requested or as needed on our behalf.
• These third parties (and any subcontractors) services are governed by clear and strict controls including adherence to international standards and are subject to strict data processing terms and conditions.
• These trusted third parties are prohibited from utilizing, sharing, or retaining your Personal Information for any purpose other than as they have been specifically contracted for and as governed by the permissions you have provided us with.

4.2  Communicating with You

• We may contact you directly or through a third-party service provider regarding services you have signed up from us, such as and as necessary to deliver transactional or service-related communications.
• We may also contact you with offers for additional services we think you will find valuable if you give us consent, or where allowed based upon legitimate interests. You do not need to provide consent as a condition to purchase our services. These contacts may include:

1. Email
2. Text (SMS) messages
3. Telephone calls
4. Automated phone calls or text messages.

• You may also update your subscription preferences with respect to receiving communications from us and/ or our partners by signing into your User Account and visiting “Account Settings” page.

4.3  Legal & Regulatory Compliance and Law Enforcement

• We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
• To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your Personal Information to third parties as part of a legal process.

4.4  Third-Party Websites 

• Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.
• Please read the privacy policy of any third-party website you visit.

4.5  How We Protect Your Information

• Keeping your Personal information protected is important to us. We have put strict measures in place to safeguard the integrity of your Personal Information, including utilization of encryption where appropriate. Despite using this technology, we cannot guarantee the security of your Personal Information that you disclose to us. In using our Website, you accept the inherent risks of providing information and engaging in transactions online over the internet, and you will not hold us responsible for any breach of security, unless this is due to our negligence or willful default.

4.6  How We Store, Process and Retain Your Information:

• We follow generally accepted standards to store, process and protect the Personal Information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
• Your Personal Information will be stored at or processed in the Sultanate of Oman. It may also be processed by staff operating outside Oman who work for us or one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.
• We retain Personal Information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

1. mandated by law, contract, or similar obligations applicable to our business operations
2. for preserving, resolving, defending, or enforcing our legal/contractual rights; or
3. needed to maintain adequate and accurate business and financial records.

• If you have any questions about the security or retention of your Personal Information, you can contact us at enquiries@wadiaa.com.

4.7  Changes to Our Privacy Policy

• We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you by email, or by means of a notice on our home page.